This Privacy Policy describes how Carogene ("we", "us", or "our") collects, uses, and handles information provided by visitors and clients of our website and wedding car rental services. We take the privacy of our clients seriously and are committed to handling your personal information with care and transparency.
By using our website or engaging our services, you acknowledge that you have read and understood this policy. If you have questions, please contact us directly at [email protected].
1. Information We Collect
We collect personal information that you provide voluntarily when you use our website or enquire about our services. This may include:
- Your full name and contact details, including phone number and email address
- Your wedding date, venue locations, and service preferences
- Any additional details you share through our contact form or direct communications
- Technical information such as browser type, IP address, and pages visited, collected automatically when you browse our website
We do not collect sensitive personal data such as identification numbers, financial account details, or health information unless it is strictly necessary and you have provided explicit consent.
2. How We Use Your Information
The information we collect is used solely for the purpose of delivering and improving our services. Specifically, we may use your information to:
- Respond to enquiries and arrange service bookings
- Coordinate logistical details for your wedding day, including route planning and driver briefings
- Send confirmations, reminders, or service-related correspondence
- Understand how visitors use our website so we can improve the experience
- Comply with applicable laws or respond to lawful requests from authorities
We do not use your information for automated decision-making or profiling, and we do not sell or rent your personal data to third parties.
3. Sharing of Information
We treat your personal information as confidential. We will only share it in the following limited circumstances:
- With drivers and operational staff at Carogene who need it to fulfil your booking
- With analytics or technology service providers that assist us in running our website, under strict confidentiality terms
- When we are required to do so by law, regulation, or a lawful directive from a government body
Any third party that receives your data on our behalf is required to handle it in accordance with applicable data protection principles and is not permitted to use it for any other purpose.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors interact with our pages. These may include functional cookies necessary for the website to operate, and analytics cookies that help us measure traffic and usage patterns.
You can manage or withdraw your consent to non-essential cookies at any time through the cookie preference panel on our website or by adjusting your browser settings. For more details, please see our Cookie Policy.
5. Data Retention
We retain your personal information only for as long as is reasonably necessary for the purposes described in this policy, or as required by law. Enquiry records and booking details are typically retained for up to 36 months, after which they are securely deleted or anonymised.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot warrant absolute security.
If you believe your personal data has been compromised, please contact us promptly so we can take appropriate steps.
7. Your Rights
As an individual whose data we hold, you have certain rights under applicable Malaysian data protection law, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to withdraw consent where we rely on your consent to process your data
- The right to request deletion of your data, subject to legal retention obligations
To exercise any of these rights, please contact us at [email protected] or by phone at +60 14-756 8294. We aim to respond to all requests within 14 working days.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
9. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us, please contact us and we will arrange for its deletion.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this policy from time to time.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy, please reach out to us:
- Email: [email protected]
- Phone: +60 14-756 8294
- Address: 56 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia